Privacy

We believe 100% in your privacy, period. 

Our commitment to you is:

• Kenai Shoes will never trade, sell or rent your personal information to a third party under any circumstances.
• We will use various security measures to protect the security and confidentiality of your personal information.
• We may, in limited circumstances, share aggregated information with a third party in order to develop better shopping tools as described in this privacy policy.

In order to shop at Kenaishoes.com, it is necessary for us to collect a certain amount of information from you.  We believe you have the right to know what information is collected, how it is used and how it is kept secure.  This policy provides information on:

• what information is collected and when
• how the information is used
• where the information is stored
• what security procedures are in place to protect personal information
• with whom and when the information may be shared
• how one can access or change information or opt out of receiving production or promotional information
• how we protect the privacy of children

What information is collected when?
When placing an order from our website we need to collect certain information.  This information includes your name, billing address, phone number, email address, credit card number and expiration date, shipping address and the name of the individual to whom the order will be shipped. We may also require your credit card identification number, depending on the type of card used to place an order.

If you create an online account with us, we will collect similar types of information.

If you take advantage of certain promotions or participate in certain contests offered on our website, we will likely require some information such as your name, mailing address, email address and possibly other similar information in order to effectively run the promotion or contest.

If you participate in our online surveys, which we may run from time to time, we may ask you for certain information including your age, zip code, shopping habits, email address or mailing address.  This information is used to improve our stores and the use of our website.

When you send a request, review or comment to our customer service department, we may ask for your email address in order to send you a response, if appropriate.

Our website, like most, automatically collects information about you when you visit the site.  This information includes the pages and items visited within the website, the duration of time spent using the website, the internet protocol (IP) address of your computer and the web browser you use.

"Cookies" are small text files containing a unique identification number that is transferred from a website to the hard drive of a computer so that the website administrator can identify the computer and passively track the user's activities on the website. Kenaishoes.com uses cookies in order to understand how different customers visit our website, how they use our website and how we can improve our services.  We also have to use cookies to enable customers to select products, place them in an online shopping cart and to purchase those products.  Cookies do not and cannot access information from your hard drive.  Most browsers automatically accept cookies.  You can usually modify your browser to decline cookies at your discretion.

How is the information used?
When you place an order at Kenaishoes.com, we use your information to process and fill the order. We may also send you an email to confirm your order, provide an electronic receipt or to provide an update on your order status. At times we may also need to contact you by mail, email or telephone if we have any questions related to your order.

When you place an order on our website, create an account, complete a survey or participate in a contest or promotion, we may use the information to send email or regular mail to you confirming your account information or details about the specific contest or promotion.

We may, from time to time, review your information and information of other customers to help us analyze trends, purchasing patterns and preferences and demographics in order to improve the services and products we offer.  We review this information in aggregate and not on a customer by customer basis.  Therefore, your specific personal information is not reviewed or shared with anyone outside Kenai Shoes.

Where is the information stored?
We maintain the information that you provide us, along with a record of your purchases, in a database on a computer located at our head office.  The database is protected by several firewalls.   

With whom and when do we share personal information?
The information you provide to us will not be sold, rented or traded with any third party.  Your information may be shared with a third party only under the following limited circumstances:

• we may ask a third party to help us collect and aggregate non-personal customer information such as demographics and product interests,
• we may need to share aggregated information with existing and prospective business partners and financial institutions as necessary,
• we will provide your shipping address to shippers to facilitate order delivery,
• we will share your personal information with a third party if you request or specifically authorize us to do so,
• if it is necessary or advisable to verify information that you provide to us,
• if it is in connection with an audit of Kenaishoes.com or its parent,
• if we believe we are required to do so by applicable law or regulation, or that it is otherwise necessary or advisable to ensure the safety, health, or life of people or property.

How can you access or change your information?
If you're a Kenaishoes.com account holder, just click My Account and enter your email address and password on the account Sign In page. From your account, you can review or change your personal information.

If you are not a Kenaishoes.com account holder and would like to update your personal information, simply email us at info@kenaishoes.com, call us at (970) 485-3074.

How do we protect the privacy of children?
We do not sell or ship any items ordered through this website directly to anyone who we know to be under the age of 18, nor do we collect any personal information from anyone who we know to be under the age of 18. If you are under the age of 18, you should use this website only with the involvement of a parent or guardian and should not submit any personal information to us.

Consent
By using our website, you're agreeing to let us collect and use your information as we describe in this Privacy Policy. If we change our policies, we will post any changes on the website, so that you are always informed about what information we collect, how we use it and under what circumstances we disclose it.

Updated - November 2006